Birkenstock Hong Kong: Confirmed Stores, Addresses and MTR Exits

Shop details checked against the mall operators, the Birkenstock Hong Kong store list and BIRKENSTOCK's own Hong Kong pages on 5 November 2026.

If you only go to one, go to BIRKENSTOCK at Festival Walk in Kowloon Tong. Of the two shops we could confirm as carrying the BIRKENSTOCK fascia, it is the only one with published opening hours (11:00 am to 9:00 pm) and a phone number you can ring before you travel (2396 5435). If you are already in Tsim Sha Tsui, BIRKENSTOCK at Harbour City is the closer choice — but no opening hours are published for that shop, so call 2672 3011 before you set out.

What follows is every Birkenstock sales point we could stand behind on 5 November 2026: two shops carrying the BIRKENSTOCK fascia, and one multi-brand shop that lists Birkenstock among its brands. We are deliberately not printing a total for Hong Kong, because no source publishes one. Treat this as the confirmed set, not a census.

The three sales points at a glance

“None published” is not a gap we filled in from somewhere else. At least one shopping directory prints opening hours for the Harbour City shop; neither the mall nor the company that publishes the Hong Kong address list carries an hours field for it at all, and a directory listing is not a shop's published hours. So the field stays empty and you get a phone number instead — the more reliable of the two, because hours change and a shop that answers can tell you today's.

BIRKENSTOCK — Harbour City (Tsim Sha Tsui)

Class: BIRKENSTOCK store — the fascia that both the mall's tenant record and the Hong Kong Birkenstock store list print.
Address: Shop 2607, Level 2, Gateway Arcade, Harbour City, Tsim Sha Tsui, Kowloon
Phone: 2672 3011
Hours: No opening hours are published for this shop — call 2672 3011 before you travel.
Getting there: Harbour City is reached from Tsim Sha Tsui MTR station Exit A1, a 5-minute walk along Haiphong Road; from East Tsim Sha Tsui station Exit L5, a 5-minute walk along Peking Road; or from Austin station Exit F, a 10-minute walk along Canton Road. Those are the mall's own walking routes to Harbour City, not a door-to-door route to unit 2607 — the mall publishes no exit for Gateway Arcade, so no exit letter here is specific to this shop.
What it carries: Harbour City's own opening article, dated 17 October 2024, says the shop opened on 12 September, measures about 700 square feet, and offers footwear for men, women and children. That is the only published description of what either BIRKENSTOCK shop carries.
Why pick it: the access. Three different stations put you within a ten-minute walk, which makes this the easiest of the three to fold into a day in Tsim Sha Tsui — and it is the only one of the two brand shops with a published description of its range, which covers children as well as adults.

Two ways to see the same unit number, so you recognise it on the directory: the mall writes it Gateway Arcade L2 2607, and the store list writes it Shop 2607, Level 2, Gateway Arcade. It is the same shop. Harbour City also files the shop under “Fashion” and links its website to the brand's Hong Kong homepage, which is a shop record, not a stock list.

BIRKENSTOCK — Festival Walk (Kowloon Tong)

Class: BIRKENSTOCK store.
Address: Unit LG1-19, Festival Walk, 80 Tat Chee Avenue, Kowloon Tong, Kowloon
Phone: 2396 5435
Hours: 11:00 am – 9:00 pm. Festival Walk adds: “Actual opening hours may vary, please contact shop for details.”
Getting there: Kowloon Tong station. Festival Walk describes itself as sitting “at a major interchange of MTR lines and bus routes” and “easily accessible from all areas of Hong Kong”. The mall publishes no exit letter for this shop, so we do not print one — the letters that circulate in other guides are not on the mall's own pages.
What it carries: nothing is published about the range at this shop. The mall's tenant record gives the unit, the phone and the hours, and stops there.
Why pick it: it is the one you can plan around. The hours are published, there is a number to ring, and it is indoors at a mall that doubles as a transport interchange — the sensible choice if you are arriving by MTR or bus and want the walk to the door to be short.

Escalators and shopfronts inside Festival Walk, Kowloon Tong, photographed in January 2020.

HK Kln Tong 九龍塘 Festival Walk mall 又一城商場 January 2020 SS2 36.jpg — Wokiot Feva 11, CC BY-SA 4.0, via Wikimedia Commons

C.P.U. — THE FOREST (Mong Kok): a stockist, not a Birkenstock store

Class: multi-brand stockist — not a BIRKENSTOCK store. It is on this page because THE FOREST's own shop listing names “Adidas, Birkenstock, Nike, New Balance, Onitsuka Tiger and Keds” among the brands the shop stocks, and because Sportshouse — the company whose history describes it as developing C.P.U. — names BIRKENSTOCK among the brands it brings in. Two publishers, one conclusion: a multi-brand shop that sells the brand.
Address: Shop 102-105, THE FOREST, 17 Nelson Street, Mong Kok, Kowloon
Phone: none published for the shop. THE FOREST runs an enquiry hotline, 3990 1716 — that is the mall's number, not the shop's.
Hours: Mon–Thu 12:00 – 21:00; Fri–Sun and public holidays 11:30 – 21:00.
Getting there: Mong Kok is the station for 17 Nelson Street. THE FOREST publishes no MTR exit for the building — its location page gives the address and the centre's hours, not a route — so there is no exit letter here to give you.
What it carries: the brand list above, and no stock list. If you are going for a specific model, ask first.

Read that class label literally. C.P.U. is a shop that sells several brands, Birkenstock among them; it is not a BIRKENSTOCK shop inside a mall, and a size or model that is missing there tells you nothing about the two brand shops. The reverse is also worth knowing: the brand list is the mall's description of the shop's brands, not a promise that any particular Birkenstock model is on a shelf today.

Genuine stockist vs reseller: what BIRKENSTOCK's own guidance says

The brand's Hong Kong FAQ tells shoppers where to buy, in its own words: “To avoid purchasing counterfeit items, always buy directly from www.birkenstock.com, official BIRKENSTOCK stores, or authorized retailers.” Further down the same page, in its checklist, it says: “Authorized Retailers: Check the BIRKENSTOCK's list of authorized retailers to confirm the legitimacy of a store.”

Those words are the brand's, and they describe where to buy in general. They are not a label for either Hong Kong shop on this page: no one publishes whether the two shops carrying the BIRKENSTOCK fascia here appear on the brand's authorized-retailer list. So this page gives you what it can verify — the fascia, the address, the phone, the class — rather than borrowing the brand's authority for a shop it has not, in public, vouched for.

That caution has a reason. Follow the brand's own Hong Kong “Stores” link and, when we checked it on 5 November 2026, it redirected to the site's own 404 page; ten store-finder address forms all ended at that page or answered 404. The list the FAQ points you at is not readable from Hong Kong. Which leaves a shopper with two useful checks, both of which this page can support:

• Know what the shop is. A shop whose fascia is BIRKENSTOCK, and a multi-brand shop that lists the brand among its stock, are different propositions — different ranges, different stock depth, different answers when you ring. The class label on each entry above is the whole point of that column.
• Know the counterfeit tells the brand itself prints. BIRKENSTOCK's own guidance, globally, says the appearance of imitations has improved so far that they are “in many cases, almost impossible to tell apart from the real thing at first glance”, that a counterfeit may smell of “acrid chemical odor”, and that it may carry labels with unfamiliar logos or “information that is blatantly false”. That is the brand's guidance about counterfeits in general — it is not a finding about any Hong Kong shop, and this page names none.

One more brand-level data point, with its limit stated: Lane Crawford's Hong Kong site lists Birkenstock as a brand. That is a brand listing, not a branch list — the page publishes no branch-level stock — so we cannot tell you which of its stores carries the brand, and we do not.

What is not on this page, and why

No total. We cannot give you a count of Birkenstock sales points in Hong Kong, because no source publishes one: absence from one list is not a census. What we can say is what the Hong Kong address list itself contains. That list, published by ImagineX Group — a company that describes itself as “Greater China's first and leading brand management and distribution company” — carries two Hong Kong addresses and one Macau address, with a store-data update stamp of 17 June 2026 when we read it.

No ownership claim. Nobody publishes who owns or operates the two Hong Kong shops: not the malls, not ImagineX, and not the brand, whose Hong Kong “Stores” link is the dead end described above. So each entry here names the fascia and stops — there is no ownership label on this page because there is no source for one.

No address we could not confirm. Several Hong Kong addresses from the 2010s still circulate in shopping guides and in mall directories. None of them could be confirmed on any live page on 5 November 2026, so none is on this page — and we have printed neither an open nor a closed status for them, because we could not settle either. If a list you are reading carries more Hong Kong addresses than this one, that is the difference between you and this page.

No field we could not source. That means: no shop-level hours for Harbour City, no exit letter for either mall shop (the Harbour City routes above are complex-level routes, and Festival Walk publishes none), no phone number for C.P.U. or for any department store's Birkenstock stock, no product list beyond Harbour City's own description of its range, and no prices anywhere on this page.

Where to go next

If you are in Mong Kok for the street rather than the malls, our guide to other sneaker shops in Hong Kong covers the multi-brand shops and what each is good for — the same question this page answers for one brand. If you are ordering a size before you arrive, or comparing the size on a box with the size on your foot, our international size conversion guide is the page for that. And if you want another brand done branch by branch, with the unit, the phone and the exit, our Nike Hong Kong store locator does exactly this job for Nike.